1. Home
  2. FAQ
Frequently Asked Questions

Your Gans Mandi Questions — Answered

Whether you are new to Gans Mandi or a regular player looking for a quick answer, this FAQ page covers everything — account setup, PKR deposits and withdrawals, cricket and PSL betting, bonuses, VIP rewards and the mobile app. Browse by category or scroll through to find what you need.

Browse categories below to find your answer quickly…
50+
Questions Answered
8
Topic Categories
24/7
Live Support
PKR
All Payments

What Can We Help You With?

Jump straight to the topic you need. Each section below has detailed answers written specifically for Pakistani players.

Account & Registration

How to sign up, what information you need, age requirements, account verification and what to do if you have trouble accessing your account.

Deposits & Withdrawals

Everything about PKR deposits and withdrawals — JazzCash, Easypaisa, Raast, Bank Transfer, minimum amounts, processing times and common issues.

Cricket & Sports Betting

How to bet on PSL, T20 internationals and other cricket fixtures. In-play betting explained, available markets and how odds work on Gans Mandi.

Bonuses & Promotions

Welcome bonus, reload offers, free bets and cashback explained. How wagering requirements work and how to track your bonus progress in your account.

VIP Programme

How the Gans Mandi VIP tier system works, how to earn and spend loyalty points, what rewards each level unlocks and how to move up faster.

Mobile App & Technical

How to download and install the Gans Mandi app, supported devices, login issues, browser compatibility and what to do when something is not working.

About This FAQ

This page brings together the questions our Pakistani players ask most often. The answers are written to be direct and practical — no unnecessary filler, just the information you actually need. If you cannot find the answer you are looking for here, the Gans Mandi support team is available 24 hours a day through the live chat feature on the platform.

The FAQ is organised into clear topic sections so you can go straight to what is relevant to you. Whether you are a brand new player trying to figure out how to deposit via JazzCash, or a regular member with a question about your VIP points, scroll to the right section and you will find a clear, honest answer.

Gans Mandi is built for Pakistani players. All amounts are in PKR. All payments go through the channels Pakistanis actually use — JazzCash, Easypaisa, Raast and Bank Transfer. The platform is fully mobile-friendly and the app works on both Android and iPhone. These are not promises — they are features that are live and working right now.

Still need help? If you have read through the FAQ and still have an unanswered question, open the live chat in your account. A real support agent — not a bot — will help you promptly. Support is available 24/7, including during PSL match nights.

Account & Registration

Go to the Register page and fill in the short sign-up form. You will need your full name, a Pakistani mobile number, an email address and your date of birth. The process takes under two minutes. Once you have submitted your details and verified your account, you can log in, make your first PKR deposit and start playing immediately.

You must be 18 years of age or older to register and play on Gans Mandi. This requirement is firm and cannot be waived. During registration you are asked to confirm your date of birth. Accounts found to belong to players under 18 are suspended immediately and any balance is forfeited. Please play responsibly and only if you are a legal adult.

No. Each player is allowed exactly one Gans Mandi account. Registering multiple accounts is a direct breach of the platform rules and will result in the suspension of all accounts associated with the same person. If you have forgotten your login details or lost access to your existing account, contact support through live chat and they will help you recover it.

First, double-check that you are entering the mobile number or email you registered with and that your password is correct — passwords are case-sensitive. Try clearing your browser cache and cookies before attempting again. If you still cannot get in, the support team is available 24/7 via live chat and can help you verify your identity and regain access. For full login guidance, see the Login page.

You can update certain account details — such as your email address — directly from your account settings page after logging in. For changes to your registered mobile number or any payment-linked information, you will need to contact support through live chat. Identity verification may be required before changes to sensitive account information are processed.
Deposits & Withdrawals

Gans Mandi supports the most widely used payment methods in Pakistan. You can deposit using JazzCash, Easypaisa, Raast, Bank Transfer and standard debit or credit cards. Mobile wallets are the quickest option for most Pakistani players — a JazzCash or Easypaisa deposit typically lands in your gaming wallet within a few seconds of confirmation.

The minimum deposit amount varies slightly by payment method but is kept low to make the platform accessible for all types of Pakistani players. Check your account's deposit section after logging in for the current minimum for each payment channel. There is no maximum deposit cap for most standard methods, though very large transactions may require additional verification for security purposes.

Withdrawal processing times depend on the method you use. JazzCash and Easypaisa withdrawals are generally the fastest and are processed within a few hours during business hours. Bank Transfer withdrawals typically take one to three working days. Raast transfers are also quick once processed. All withdrawals go only to the payment account registered in your name. For a detailed breakdown, visit the Withdrawal page.

Most deposits are processed instantly. If yours has not appeared after ten minutes, first check that the transaction was confirmed on your JazzCash, Easypaisa or bank app. Keep the transaction reference number handy and contact Gans Mandi support via live chat. Share the reference number and the support team will trace and resolve the issue promptly. Do not make a duplicate deposit until the first one has been investigated.

For security reasons, withdrawals are processed to the payment account registered in your name on Gans Mandi. You cannot redirect a withdrawal to a different mobile wallet or bank account without first updating your registered payment details. If you need to change your withdrawal account, contact support and complete the necessary verification steps before requesting a withdrawal.
Cricket & Sports Betting

Gans Mandi covers a wide range of cricket markets including Pakistan Super League (PSL), T20 internationals, Test matches and ODI series involving Pakistan and other major cricket nations. Betting options include match winner, top batsman, top bowler, total runs per over, method of next dismissal and many live in-play markets. Beyond cricket, football and esports markets are also available. Visit the Betting page for current fixtures and markets.

In-play betting — also called live betting — lets you place bets while a cricket match is in progress. The odds update ball by ball to reflect what is happening on the pitch. So if a wicket falls or a big over changes the run rate, the odds shift immediately. It is one of the most exciting ways to follow a PSL match. Log in to your account and head to the Betting section during any live fixture to see current in-play markets.

Once a bet has been accepted and confirmed by the system, it cannot be cancelled or amended. This is standard practice across all sports betting platforms. Before confirming any bet, always review the stake amount, the market and the odds shown on the bet slip. If a match is cancelled or abandoned before it reaches a defined completion threshold, bets are typically voided and stakes returned — the specific rules depend on the market type and are outlined in the Terms and Conditions.

If a PSL match is postponed, suspended or does not reach the minimum number of overs required to constitute a valid result, most pre-match bets are voided and the stake is returned to your Gans Mandi wallet in PKR. In-play bets are usually settled on the result at the time the match was suspended, provided a minimum number of overs have been completed. Full settlement rules are available in the Terms and Conditions section.
Bonuses & Promotions

Your welcome bonus is available after you register a new account and make your first qualifying PKR deposit. The bonus is credited to your account automatically — there is no code required in most cases. Log in after your deposit and check the Promotions or Bonus section of your dashboard to see the credited amount and any attached wagering requirements. If the bonus has not appeared, contact support via live chat and they will check the status for you.

A wagering requirement — sometimes called a playthrough requirement — is the number of times you need to bet through a bonus amount before it can be withdrawn as real PKR. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place a total of PKR 10,000 in qualifying bets before the bonus converts to real, withdrawable funds. Your current wagering progress is displayed in your account dashboard under the active bonuses section.

Yes, most bonuses have an expiry window. The specific duration is listed in the terms attached to each promotion. If a bonus expires before its wagering requirement is met, the remaining bonus funds and any winnings generated from it are removed from your account. It is worth checking the expiry date when you claim any bonus so you can plan your activity accordingly. Current expiry dates for active bonuses are visible in your account dashboard.
VIP Programme

The Gans Mandi VIP programme rewards players for their activity on the platform. Every time you place a bet — on cricket, PSL, live casino, slots or any other game — you earn loyalty points. As your points accumulate, you progress through VIP tiers, each of which unlocks better rewards including higher cashback rates, larger reload bonuses, faster withdrawal processing and dedicated support. Visit the VIP page for the full tier breakdown and current reward levels.

Your current VIP tier and total loyalty points are displayed on your account dashboard after you log in. You can see your points balance, the threshold for the next tier and a progress indicator showing how far you have come. Points are updated in real time after each qualifying bet or gaming session so your dashboard always reflects your latest activity.

VIP points may be subject to an inactivity policy — if your account has no qualifying activity for an extended period, accumulated points could be reduced or reset. The specific inactivity rules are detailed in the Terms and Conditions. To keep your points safe and your VIP tier intact, simply log in and place bets or play games regularly. If you need to take a break, the Responsible Gaming tools in your account allow you to set limits without losing your account status.
Mobile App & Technical

The Gans Mandi app is available for both Android and iPhone. Visit the Download page for step-by-step installation instructions. Android users will need to allow installation from unknown sources in their device settings — the page explains exactly how to do this. iPhone users can follow the iOS-specific steps on the same page. The app is free to download and gives you the full platform experience with faster load times and push notifications.

The Gans Mandi mobile website and the app offer the same features — betting, live casino, game lobby, deposits and withdrawals are all available on both. The main difference is performance and convenience. The app loads faster, supports push notifications for match updates and bonus alerts, and lets you stay logged in more reliably. If you are on a slower data connection, the app is generally the better choice. The mobile website works on any browser — Chrome, Firefox or Samsung Internet — without needing a download.

Start by refreshing the page and checking your internet connection. If you are on mobile data, try switching to a Wi-Fi network or vice versa to rule out connectivity issues. Clearing your browser cache and cookies often resolves display problems caused by outdated stored files. If you are using the app, try closing it fully and reopening it. If the issue persists, contact support via live chat and describe what you are seeing — include your device type and browser if you are on the website.
Responsible Gaming

Gans Mandi provides practical tools to help you manage your gaming activity. You can set daily, weekly or monthly deposit limits from your account settings to keep your spending within a budget you are comfortable with. Session time reminders can be activated to alert you after a set period of play. If you feel you need a longer break, a self-exclusion option is available. For full details on all available tools, visit the Responsible Gaming page. All of these tools are in your account and free to use.

Log in to your account and go to the Responsible Gaming or Account Settings section. From there you can set a daily, weekly or monthly PKR deposit limit. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period — this is intentional to protect you from impulse decisions. You can reduce your limit at any time with instant effect. Responsible Gaming is for adults who want to stay in control of their time and budget.

Still Have a Question?

The FAQ above covers the most common topics, but every player's situation can be a little different. If you have not found what you were looking for, or if you need a more specific answer, the best next step is to open the live chat in your Gans Mandi account. The support team is available around the clock — including during live PSL matches and T20 evenings when things tend to get busy.

When you contact support, have your registered mobile number or email ready along with a brief description of your issue. For payment-related queries, keep your transaction reference number handy — this lets the team locate your transaction in the system much faster and resolve things without back-and-forth.

For new players who have not yet signed up, the Register page walks you through the full process. If you already have an account and just need to get back in, head to the Login page. And if you want to take the full Gans Mandi experience on the go, download the app from the Download page — it is free and works on both Android and iPhone.

Remember: Gans Mandi is for adults aged 18 and above. Always play within a budget you are comfortable with, set a time limit for your sessions and take regular breaks. Gaming should be an enjoyable activity, not a source of financial stress.

FAQ Categories

  • Account & Registration
  • Deposits & Withdrawals
  • Cricket & Sports Betting
  • Bonuses & Promotions
  • VIP Programme
  • Mobile App & Technical
  • Responsible Gaming

Need More Help?

Live chat support is available 24/7 directly inside your account — the fastest way to get help.

Support is active even during PSL match nights when traffic is highest.

Support agents are familiar with Pakistani players' common questions and payment methods.

Email: [email protected]

Quick Links
18+

This platform is strictly for adults aged 18 and above. Please play responsibly and within your personal limits.

Responsible Gaming Policy →

Ready to Get Started on Gans Mandi?

Sign up in under two minutes, deposit in PKR via JazzCash or Easypaisa, claim your welcome bonus and start betting on PSL cricket, live casino tables and hundreds of games — all from your phone.

Register Free Download App