Gans Mandi Privacy Policy

1. What Personal Information We Collect

When you register and use Gans Mandi, we collect the following categories of personal information:

Information You Provide Directly:

• Full name, date of birth and contact details (email address, phone number) provided at registration.
• Identity documents submitted for age verification or account verification purposes, such as a copy of your CNIC or passport.
• Account preferences, communication preferences and responsible gaming settings you configure yourself.
• Any information you provide when contacting Gans Mandi support, including chat transcripts and submitted queries.

Information Collected Automatically:

• Device information: device type, operating system, browser type and version, screen resolution.
• IP address and approximate geographic location at the time of login or activity.
• Session data: pages visited, games played, bets placed, time spent on the platform and feature interactions.
• Cookie and tracking data as described in Section 5 below.

Financial Information:

• Transaction records including deposits, withdrawals, bonus activity and bet history in PKR.
• Payment method identifiers (for example, a JazzCash or Easypaisa account number) to process and verify transactions.
• We do not store full bank account numbers, card numbers or full mobile wallet credentials on our servers.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• Account Management: To create, maintain and secure your Gans Mandi account, verify your identity and process your registration.
• Platform Operations: To provide the services you use — including sports betting, casino games, live casino, deposits and withdrawals — and to ensure these services function correctly on your device.
• Transaction Processing: To process deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods.
• Customer Support: To respond to your questions, resolve disputes, investigate complaints and provide assistance when you contact the support team.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, bonus abuse, multiple account creation and other security risks to the platform and to other players.
• Responsible Gaming: To monitor gaming patterns in connection with responsible gaming obligations and to apply account restrictions if necessary to protect a player's wellbeing.
• Age Verification: To confirm that all players are 18 years of age or older before allowing real-money play.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the platform experience, optimise game loading, and develop new features.
• Communications: To send you important account-related communications such as deposit confirmations, withdrawal updates, security alerts and, where you have opted in, promotional offers and bonus notifications.

We process your information only where we have a legitimate basis to do so — primarily to fulfil our contractual obligations to you as a registered player, to comply with our legal obligations, and to pursue legitimate interests such as platform security and fraud prevention.

3. Payment Data & Financial Information

Gans Mandi processes all transactions in Pakistani Rupees (PKR). The following applies to the handling of financial information on our platform:

• Deposit and withdrawal transactions via JazzCash, Easypaisa, Raast and bank transfers are processed through secure payment gateways. These gateways are operated by the respective payment providers and are subject to their own security standards.
• Gans Mandi stores transaction reference numbers, timestamps, amounts and payment method identifiers for record-keeping and dispute resolution purposes.
• We do not store complete mobile wallet credentials, full account numbers or other sensitive payment authentication data on Gans Mandi servers.
• Payment information submitted for withdrawals is verified to ensure it matches your registered account details. This is a fraud prevention measure to ensure funds are returned only to the rightful account holder.
• Your complete transaction history is accessible within your Gans Mandi account dashboard at any time.

4. Sharing of Your Information

Gans Mandi does not sell or rent your personal data to any third party for commercial purposes. We may share your information in the following limited circumstances only:

All third-party service providers that access your data are bound by contractual obligations to handle it securely and to use it only for the specific purposes for which it was shared. We do not allow third-party providers to use your data for their own marketing or commercial purposes.

In the event that Gans Mandi undergoes a business restructuring, merger or acquisition, your personal data may be transferred to the successor entity. In such cases, this Privacy Policy will continue to apply to your data and you will be notified of any material changes.

5. Cookies & Tracking Technologies

Gans Mandi uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file placed on your device when you visit our site. Here is how we use them:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in while you navigate between pages, and security cookies that help protect against fraudulent access. These cannot be disabled without affecting platform functionality.
• Preference Cookies: Store your language preferences, display settings and any platform customisations you have applied. These make the platform more convenient to use on return visits.
• Analytics Cookies: Help us understand how players use the Gans Mandi platform — which games are most popular, how users navigate the lobby, and where technical issues may arise. This data is collected in anonymised or aggregated form and is used solely to improve the platform.
• Marketing Cookies: Where you have opted in to receive promotional communications, certain cookies help us track which offers or promotions led you to the platform so we can improve the relevance of our marketing. You can opt out of marketing cookies at any time through your account settings.

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to log in and use core platform features. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

Gans Mandi does not use cookies to track your activity on other websites or to build behavioural profiles for sale to advertisers.

6. Data Security

Protecting your personal information is a priority at Gans Mandi. We implement the following security measures across the platform:

• All data transmitted between your device and Gans Mandi servers is protected using TLS (Transport Layer Security) encryption, the same standard used by banks and financial institutions worldwide.
• Sensitive data stored on our servers — including personal details and transaction records — is encrypted at rest using AES-256 encryption or equivalent industry-standard methods.
• Access to personal data within the Gans Mandi organisation is restricted on a strict need-to-know basis. Staff members can access only the specific data required for their role.
• We conduct regular internal security reviews and work with third-party security specialists to identify and address potential vulnerabilities in our systems.
• All third-party providers with access to player data are contractually required to maintain equivalent security standards.
• In the unlikely event of a data breach that could affect your rights or interests, we will notify affected players promptly and take immediate steps to contain and investigate the incident.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password for your Gans Mandi account and never share your login details with anyone.

7. Data Retention

Gans Mandi retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations.

• Active Accounts: While your account is active, we retain all associated personal data to provide platform services, process transactions, manage bonuses and support responsible gaming requirements.
• Closed Accounts: Following account closure, we retain certain data — including transaction records, identity verification documents and account activity logs — for a minimum of five years. This is to comply with anti-money-laundering obligations, resolve any outstanding disputes and respond to legal requests.
• Self-Excluded Accounts: If you have self-excluded, we retain your details for the duration of the exclusion period and beyond to prevent re-registration and to honour the exclusion commitment.
• Marketing Data: If you have opted in to marketing communications but later opt out, we will remove you from marketing lists promptly. A minimal record of your opt-out preference is retained to ensure you are not inadvertently contacted again.
• Analytics Data: Anonymised analytics data that cannot be linked back to individual players may be retained for longer periods for platform improvement purposes.

Once your data is no longer required for any of the above purposes, it is securely deleted or permanently anonymised.

8. Your Privacy Rights

As a Gans Mandi player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through the platform.

• Right to Access: You can request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to Correction: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly within your account dashboard.
• Right to Deletion: You can request the deletion of your personal data. Where deletion is not possible due to legal retention obligations — for example, transaction records required for financial compliance — we will inform you of the specific reason.
• Right to Restrict Processing: In certain circumstances, you can request that we limit how we process your data while a dispute or verification request is being resolved.
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
• Right to Withdraw Consent: Where your data is processed on the basis of consent — such as marketing communications — you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
• Right to Object: You can object to processing based on legitimate interests, including direct marketing. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds.

9. Contact & Policy Updates

If you have any questions, concerns or requests relating to this Privacy Policy or the way Gans Mandi handles your personal data, please get in touch with the support team through the platform. Our support is available around the clock and privacy-related queries will be escalated to the appropriate team member.

You can also reach us by email at the address listed in the footer of this page. Please use the subject line "Privacy Request" for data-related queries so your message is directed to the correct team promptly.

Policy Updates: Gans Mandi may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When material changes are made, we will notify active players through the platform or by email. The "Last Updated" date at the top of this page always reflects the most recent version. Continued use of Gans Mandi following any update constitutes acceptance of the revised policy.

For a full overview of your rights and obligations as a player, please also review our Terms and Conditions and Responsible Gaming policy, both of which form part of your agreement with Gans Mandi.